“Fighting for those that Fought”

Privacy Policy

Effective Date: September 8,2025

Introduction

Veteran Benefits Consultant Services LLC may contact you by SMS at (678) 794-1003 for account notifications (such as claim updates, intake confirmations, and appointment reminders) and customer care (such as two-way support and responses to questions). Message frequency may vary; recurring messages are approximately once per month, or as needed based on your interactions with our services. Standard message and data rates may apply. To opt out, reply STOP at any time. For help, reply HELP or call us at (678) 794-1003. We do not transfer consumer data to any external organizations under any circumstances, including with your consent or as required by law. To protect your information, we conduct regular audits, provide employee training, and maintain strict access controls. If you have questions or wish to contact us regarding this policy or your information, please email support@veteransbenefits.help or call (678) 794-1003

SMS Privacy Disclosure
Veteran Benefits Consultant Services LLC respects your privacy. We do not share, sell, rent, or transfer your mobile phone number or SMS opt-in data with third parties for marketing or promotional purposes. Your phone number and SMS consent are used only to provide account notifications (such as claim updates, intake confirmations, and appointment reminders) and customer care (such as two-way support and responses to questions). Standard message and data rates may apply. To opt out, reply STOP at any time. For help, reply HELP or call us at (678) 794-1003.

Contact Information
If you have any questions or concerns regarding this Privacy Policy or your information, please contact us at support@veteransbenefits.help or call (678) 794-1003.

1. Privacy Policy

Contact Information
If you have questions or wish to contact us regarding your data or SMS communications, please email us at support@veteransbenefits.help or call (678) 794-1003.

Data Sharing Restrictions
We do not transfer consumer data to any external organizations under any circumstances, including with your consent or as required by law.

Preventing Unauthorized Data Sharing
We safeguard your data with:

  • Regular audits

  • Employee training

  • Strict access controls

SMS Disclosures
Veteran Benefits Consultant Services LLC may contact you by SMS at (678) 794-1003 for account notifications (claim updates, intake confirmations, appointment reminders) and customer care (two-way support, answers to questions). Message frequency may vary; recurring messages are typically sent once per month, or as needed based on your interactions with our services. Standard message and data rates may apply. To opt out, reply STOP at any time. For help, reply HELP or call us at (678) 794-1003.


2. Terms and Conditions (Full SMS Section)

By signing up to receive text messages, you consent to receive SMS communications from Veteran Benefits Consultant Services LLC at (678) 794-1003.

Message Types:

You will receive SMS text messages from Veteran Benefits Consultant Services LLC at (678) 794-1003 for account notifications (such as claim updates, intake confirmations, and appointment reminders) and customer care (such as two-way support and responses to questions).

Message Frequency:
Message frequency may vary. Recurring messages are typically sent once per month, or as needed based on your interactions with our services.

Compliance Example Statement:
“By registering, you agree to receive SMS text messages from Veteran Benefits Consultant Services LLC. You may receive up to 4 messages per month, or as needed based on your case activity. Standard message and data rates may apply. Reply STOP to unsubscribe or HELP for assistance.”

Message Types: SMS may include account notifications (e.g., claim updates, intake confirmations, appointment reminders) and customer care (e.g., two-way support, responses to questions).

Message Frequency: Message frequency may vary. Recurring messages are approximately once per month, or as needed based on your interactions with our services.

Message and Data Rates: Standard message and data rates may apply.

Opt-Out: Reply STOP at any time to unsubscribe. You will receive one final confirmation SMS, and then no further messages will be sent.

Help: Reply HELP for assistance or call us at (678) 794-1003.

Privacy: We do not sell, rent, or share your phone number or SMS opt-in data with third parties. See our Privacy Policy for details.

Message Types: You will receive SMS text messages from Veteran Benefits Consultant Services LLC at (678) 794-1003 for account notifications (such as claim updates, intake confirmations, and appointment reminders) and customer care (such as two-way support and responses to questions).

Message Frequency: Message frequency may vary. Recurring messages are typically sent once per month, or as needed based on your interactions with our services.

Example Compliance Statement (final paragraph in your T&C):
“By registering, you agree to receive SMS text messages from Veteran Benefits Consultant Services LLC. You may receive up to 4 messages per month, or as needed based on your case activity. Standard message and data rates may apply. Reply STOP to unsubscribe or HELP for assistance.


3. Intake Form Checkbox Disclosure

Place this under the consent checkbox on your intake form:

“Yes, I agree to receive SMS text messages from Veteran Benefits Consultant Services LLC at (678) 794-1003 for account notifications and customer care, including claim updates, appointment reminders, and related information. Message frequency may vary. Recurring messages are approximately once per month, or as needed based on my interactions with the service. Standard message and data rates may apply. Reply STOP to opt out or HELP for assistance. See our Privacy Policy and Terms & Conditions for details.”


4. Message Flow (CTA) – Registration Field

“By opting in, you agree to receive SMS text messages from Veteran Benefits Consultant Services LLC at (678) 794-1003. Messages include account notifications (such as claim updates, intake confirmations, and appointment reminders) and customer care (such as two-way support and responses to questions). Message frequency may vary. Recurring messages are approximately once per month, or as needed based on your interactions with our services. Standard message and data rates may apply. Reply STOP to unsubscribe or HELP for assistance.”


5. Sample Messages (Use in Registration)

  1. Intake Confirmation (Account Notification)
    Veteran Benefits Consultant Services LLC: We received your intake form. Your appointment is confirmed for Sept 15 at 2:00 PM EST. Reply STOP to opt out, HELP for help. Call (678) 794-1003 for support.

  2. Claim Update (Account Notification)
    Veteran Benefits Consultant Services LLC: Update: Your claim packet has been submitted. We will notify you once VA confirms receipt. STOP to opt out, HELP for help.

  3. Document Request (Account Notification)
    Veteran Benefits Consultant Services LLC: Action required: Please upload your DD214 using the secure link provided. STOP to opt out, HELP for help.

  4. Status Check (Customer Care)
    Veteran Benefits Consultant Services LLC: Your case file is under review. Questions? Reply here or call (678) 794-1003. STOP to opt out, HELP for help.

  5. Two-Way Support (Customer Care)
    Veteran Benefits Consultant Services LLC: This is client support. You can reply to this message with questions about your claim. STOP to opt out, HELP for help.

    Message Types: You will receive SMS text messages from Veteran Benefits Consultant Services LLC at (678) 794-1003 for account notifications (such as claim updates, intake confirmations, and appointment reminders) and customer care (such as two-way support and responses to questions).

    Message Frequency: Message frequency may vary. Recurring messages are typically sent once per month, or as needed based on your interactions with our services.

    Example Compliance Statement (final paragraph in your T&C):
    “By registering, you agree to receive SMS text messages from Veteran Benefits Consultant Services LLC. You may receive up to 4 messages per month, or as needed based on your case activity. Standard message and data rates may apply. Reply STOP to unsubscribe or HELP for assistance.

Information We Collect

We may collect the following categories of information:

  • Personal Identifiers: Name, phone number, email address, mailing
  • Service-Related Information: Military service history, years of service, discharge information, and claim-related details.
  • Health & Benefits Information: Disability claims, VA decisions, medical or supporting documentation you provide.
  • Financial Information: Fee agreements, billing details, and VA benefits-related payment information.
  • Technical Data: IP address, browser type, device type, and Site usage data (cookies, analytics, and log files).
  • SMS & Communication Data: Mobile phone number, date/time/content of text messages, consent status, and correspondence records

We do not knowingly collect information from children under 16 years old.

How We Use Information

Your information is used only for purposes related to our services, including:

  • Providing representation in VA disability claims and appeals
  • Communicating with you about your case and account
  • Sending SMS and email communications, such as:
    • Appointment confirmations and reminders
    • Claim updates and service-related notices
    • Educational or promotional content (only with your consent)
    • Customer support responses
  • Processing agreements, billing, and payments
  • Improving our website and services
  • Meeting legal, compliance, and regulatory obligations We do not sell or rent your information to third parties.

SMS Consent & Opt-Out

  • By providing your phone number and opting in, you consent to receive SMS messages from us.
  • Standard message and data rates may
  • You may opt out at any time by replying STOP to a text, or by contacting us at Info@veteransbenefits.help. Once you opt out, you will no longer receive text messages unless you re-enroll.
  • You can text HELP for Text messages, calls, or emails from our office may come from the following official contacts: Phone/SMS:  (678) 794-1003

Data Sharing & Protection

We may share your information only in these limited situations:

  • With service providers that help us deliver services (e.g., secure IT, SMS/email platforms, payment processors).
  • With professional advisors (attorneys, compliance professionals, or accountants).
  • As required by law, such as in response to valid subpoenas or regulatory
  • With your consent, when you authorize us to share your

We do not share SMS data or email addresses with third parties for marketing.

Data Retention

  • SMS and communication records may be kept for compliance, auditing, and customer service purposes
  • Other personal data is retained only as long as necessary to provide services, meet legal obligations, or resolve disputes.

Your Rights

Depending on your state of residence, you may have certain privacy rights, including:

  • Access: Request a copy of the personal information we hold about
  • Correction: Request that we correct inaccurate
  • Deletion: Request that we delete certain personal information, subject to legal
  • Opt-Out: Decline to receive SMS, marketing, or promotional

To exercise your rights, contact us using the details below.

Security

We use industry-standard administrative, physical, and technical safeguards to protect your data. While no method of transmission is 100% secure, we take reasonable measures to reduce risk and encourage caution when sharing information online or via SMS.

Contact Us

If you have any questions about this Privacy & SMS Policy or how your information is handled, you may contact us:

Veteran Benefits Consultant Services LLC

  • Website: https://veteransbenefits.help
  • Address: 401 Westpark Court, Ste 200, Peachtree City, GA 30269
  • Email: reginald.belle@va.gov
  • Phone (Primary): (470) 706-1017
  • Alternate Numbers: (855) 782-4357 | (770) 462-0052 | (678) 794-1003

Updates to This Policy

We may update this Policy as laws change or our practices evolve. Updates will be posted on our website with a new effective date. Continued use of our services, including SMS, after updates means you accept the revised Policy.

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